Healthcare Support Associate – Patient Services Administration

About this role

The Support Associate I position provides administrative support for the program teams to include data entry and other clerical tasks as needed. Strong communication, organization, and time management skills required. Core Duties/Responsibilities: Maintaining phone and fax communication and troubleshooting related system issues with vendor(s). Interprets inbound documentation and communication from payors, vendors, clients, and patients to triage and assign to appropriate patient file(s).

Responsible for answering inbound phone calls from various phone queues and warm transfers to the appropriate department/team member when necessary. Maintains KPI expectations in adherence with routine auditing and quality assurance metrics. Some verification of patient benefit eligibility may be required. Skills / Requirements Very strong written and verbal communication skills High-level abilities to manage priorities and excellent time management skills required.

Strong organizational skills, attention to detail, and effective task management while responding productively to changing priorities. Remains calm and objective in emotional or stressful situations. Learns quickly and applies innovative methods, tools, and technology to the role. High level of self-accountability for compliance with policies, procedures, and work requirements. Seeks advice when unsure about choosing a course of action.

Makes solid routine decisions with coaching from others. Learns about the key drivers of the organization’s business and uses those learns in the day-to-day work. Maintains tenacity and work focus despite obstacles or setbacks and is comfortable dealing with first- time or unusual challenges. Ability to toggle between multiple programs and systems to support varied clients and product-types. Abide by HIPAA guidelines while ensuring confidentiality of PHI.

Ability to monitor incoming requests received through various means. Able to work in high volume and fast paced environment. Retrieve, research and resolve specific customer emails and service requests. Maintain departmental call volume requirements to include inbound and outbound calls. Assist other programs and team members when required or requested to meet business needs. Education, Certifications and Experience: Conversant with medical terminology.