Head of Partner Services Delivery and Success

About this role

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems.

We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As the leader of Partner Services Delivery and Success within Partnerships at Anthropic, you will lead the global field delivery, partner success and partner health teams that make Claude deployments succeed at our customers when our partners build and run them.

This is a senior leadership role on the Partnerships leadership team, reporting to the Global Head of Partnerships. A deployment starts with work the business wants an agent to do: a research process in a bank, claims handling at an insurer, engineering workflows in a retailer. A partner's engineers build it against the customer's own systems and data, evaluate it on real work rather than a demo, and put it live. If it holds, the customer builds the next ten themselves and the partner carries the pattern to the next customer in that industry.

What good means is the same every time, whoever builds it: on time, on track, high quality, high customer satisfaction, and impact the customer can see in their own business. Holding that across thousands of deployments a year, almost none of which your own people build, is the job. This is a build, and it is a scaling problem. The function is new, the teams are mostly still to be hired, demand is growing far faster than any team can be hired against it, and the way we deploy agents is changing faster than a method written down in advance can keep up with.

What you will own Deployment strategy and approached. Bringing the best ways to deploy Claude to our customers through partners: which deployment approaches we back, which partners we build them with, and how both change as the models and the use cases move. Field delivery. A global organisation across the Americas and international markets, which you hire, lead and grow. Our own people, in region, alongside the partner's team on live engagements: they run the delivery cadence, hold the work to date and quality, and are the first to know when something is going wrong.