Head of Operations, Germany

About this role

About Eucalyptus We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care. Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians.

Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. Our Growth Story: Supporting patients living with obesity across our 5 markets Received selective NICE endorsement to provide services to the NHS Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada.

About the role We're looking for a hands-on Head of Operations to lead and scale our operational footprint in Germany, one of Eucalyptus's largest and fastest-growing markets, at a scale that few operators ever get to work at. This is an execution-first leadership role at the core of the German business. You'll be the operational right-hand to the General Manager, owning the systems, processes, and teams that allow us to grow without compromising on quality, safety, or patient care.

What you'll own You'll lead an organisation of 20+ people across two core operational functions: Patient Operations Own the end-to-end patient experience across support, medical, and coaching touchpoints. You'll set and hold the bar on SLAs, drive resolution quality, and ensure our patients consistently receive a seamless, high-trust experience at scale. Clinical Operations Oversee clinical operations performance, ensuring quality and safety scale alongside growth.

You'll proactively manage headcount, capacity planning, and clinical workflows, building processes that hold up as volume increases. Beyond these two pillars, you'll: Own delivery against all core operational KPIs, not just reporting on them, but moving them Build the rituals, reporting cadences, and stakeholder communication that drive focus and accountability across the org Use data to identify bottlenecks early, diagnose root causes, and prioritise the highest-leverage interventions Design and iterate on the operational systems and tooling that enable the team to scale without linear effort Act as a senior voice in cross-functional decisions, representing operations in product, commercial, and clinical conversations About you Skills and experience 7–12 years in high-growth, operational environments (e.g.