Head of Merchant Partnership

About this role

Head of Merchant Partnership Job Location: Ho Chi Minh City, Vietnam Job Type: Full-time, Onsite We're working closely with our client to look for a Head of Merchant Partnership. Our client is a leading digital rewards and loyalty platform based in Vietnam. With nearly a decade of industry expertise, they manage high-volume voucher distribution for thousands of corporate partners. Their technology streamlines digital gifting for a wide variety of business needs, including promotional campaigns, customer acquisition, partner incentives, and employee reward programs.

Job Description Lead the development and execution of strategic plans to grow merchant networks and drive profitability, with a strong emphasis on Premium Services for affluent segments and regional expansion opportunities. Define key objectives, initiatives, and performance metrics to deepen engagement with merchants and ensure alignment with overall business goals. Conduct regular business reviews and gather actionable insights from key sectors, particularly Banking and Finance, to guide strategic planning and optimize commercial outcomes.

Stay current on market trends and competitive movements to proactively identify growth opportunities and adjust partnership strategies accordingly. Establish and maintain effective communication processes between merchants and internal departments (Sales, Customer Service, Marketing, Product, etc.) to ensure seamless coordination and responsiveness to merchant needs. Build, coach, and develop a high-performing Merchant Partnership team, setting clear KPIs and accountability structures.

Foster a results-oriented culture that values ownership, transparency, and continuous improvement. Perform additional duties as assigned by the Board of Directors (BOD). Requirements Demonstrated leadership with a proactive, hands-on approach and a strong commitment to integrity, reliability, and effective communication. Skilled in building and developing high-performing teams, with a proven ability to nurture talent and drive accountability.

Extensive experience in business development, sales, marketing, and account management. Strong operational mindset with the ability to design and improve processes that enhance departmental performance and efficiency. Well-versed in contract management and supplier negotiations, with strategic thinking and influence. Highly organized and results-driven, with strong problem-solving skills and a consistent focus on solutions and outcomes.