Head of Individual Giving and Supporter Care

About this role

Head of Individual Giving and Supporter Care Remote (UK only) - 30 hours per week - £45,457 per year (£57,234 FTE) At Fire Fighters Charity, we are here for the UK's fire services community, providing lifelong support that helps people live healthier and happier lives. From physical rehabilitation and psychological wellbeing to practical support and community connection, we stand alongside serving and retired firefighters, fire personnel, and their families when they need us most.

We're looking for an experienced and inspiring Head of Individual Giving & Supporter Care to lead a highly motivated team, drive sustainable income growth and ensure our supporters receive an exceptional experience at every stage of their journey with us. About the Role This is an exciting opportunity to lead and develop one of the Charity's most important income streams, with responsibility for generating over £4 million annually through individual giving activities, including regular giving, lottery, supporter acquisition, retention and stewardship.

Reporting to the Director of Fundraising, you'll develop and implement strategies that grow our supporter base, increase donor lifetime value and reduce attrition. Using audience insight, market trends and performance data, you'll identify opportunities to innovate, test new approaches and continuously improve our fundraising programmes. Alongside fundraising growth, you'll champion excellence in supporter care, developing and embedding a best-in-class supporter experience that builds loyalty, strengthens relationships and reflects our values.

This role is subject to a disclosure and barring check. About You You’ll be an experienced fundraising professional with a strong track record of leading successful Individual Giving programmes and delivering sustainable income growth. Combining strategic thinking with a hands-on approach, you'll be confident developing fundraising plans, managing significant budgets and using data and insight to drive acquisition, retention and supporter loyalty.

We're looking for someone with excellent leadership and people management skills, who can motivate and develop high-performing teams while fostering a culture of continuous improvement. You'll be confident interpreting complex data, making evidence-based decisions and using Salesforce or similar CRM systems to maximise fundraising performance. A qualification in Fundraising, Direct Marketing or Marketing would be welcomed, alongside an up-to-date understanding of data protection, privacy legislation and fundraising best practice.