Head of Implementation

About this role

Our Mission We're not your average benefits platform – we're the driving force that uplifts people's lives. Our technology connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers. Our mission is clear: to build a world where everything works at its best, ensuring every employee gets the support they need to thrive—both at work and beyond. Your Mission As our Head of Implementation , you will build the foundations that let implementation scale: the operating model, the process and the standards we need to grow well beyond where we are today.

Enterprise implementation is slow and manual almost everywhere, so you will rebuild ours around agents, which almost no delivery leader gets the chance to do on live enterprise builds. Through all of it, you own how our largest customers experience Ben, from the enterprise sales conversation through to a confident go-live. Things you will be working on Transform how we implement enterprise customers : today we deliver well on the strength of the people doing it, and that ceiling is now the thing holding us back.

Rebuild the operating model, the standards and the reusable components so we can take on far more without adding a person for every customer, and collapse the time it takes a customer to reach value. Make implementation AI-native : our builds are technically complex (integrations, eligibility logic, huge volumes of data). Decide what agents can genuinely own, where humans stay in the loop, then rebuild delivery around that.

We expect a function where your team's time goes on judgement and relationships while the repeatable work runs itself. Own the ARR we launch : every pound of new revenue goes live through your team. Builds land on the date we promised, at a standard the customer never has to think about, from the first enterprise conversation through to go-live. Open up partner-led delivery : as our partner operation grows, partners will implement alongside us.

Set the standards, the enablement and the oversight that make a partner-led build hold the same bar as one of ours. Be the person customers trust when it matters : when a build gets difficult, you are in the room. Hold the relationship with the executive sponsor, make the tough decisions, and see it through. Lead the team through the change : you will lead 8 to 10 Implementation Managers through a transformation of how they work.