Head of Change & Tech (Fraud/Risk &AML)

About this role

ABOUT THE ROLE Our FRAM (Fraud, Risk Management & AML) function keeps LeoVegas safe, compliant and ready to grow across every market we operate in. As Head of FRAM Change & Tech, you will lead the function's change, automation and technology agenda, turning a wide range of improvement ideas into one clear, prioritised and delivered portfolio. Reporting to the Director of FRAM, you will set a multi-year automation ambition that reshapes how FRAM works, rather than simply improving it step by step.

While the role starts without direct reports, it is designed to grow into a leadership position, with a team of change and automation specialists built over time through internal moves and new hires. You will work as a peer with Product & Technology leadership to secure FRAM's place on company-wide roadmaps, partner with our PIA team to identify and business-case automation and AI-enabled solutions, and work closely with FRAM operational leaders, Compliance, Legal and Commercial.

This is a rare opportunity to shape how a regulated, multi-market business scales its fraud, risk and AML operations, making sure FRAM is never the constraint on new products, markets or regulation. YOU WILL BE RESPONSIBLE FOR: - Lead and prioritise FRAM's change, technology and automation portfolio, including a multi-year automation strategy - Manage the FRAM priority backlog end-to-end, with transparent tracking and clear accountability for outcomes - Track and report benefits realisation, showing value delivered against value promised to the Director and senior leadership - Represent FRAM as a peer in Product & Technology roadmap, resourcing and governance forums - Identify and business-case automation opportunities with P&T and PIA to reduce manual effort, risk and cost-to-serve - Lead readiness planning for new regulatory requirements, products and markets across all licensed jurisdictions from FRAM.

- Act as the senior escalation point for cross-functional delivery risks and blockers - Build and grow a team of change and automation specialists over time, embedding change management as a core discipline across FRAM OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING: ESSENTIAL SKILLS - Significant experience leading change portfolios, including prioritisation, governance, business cases and benefits realisation - Deep understanding of fraud, risk and AML operating models, ideally in iGaming, fintech or another regulated industry - Strong knowledge of automation, AI/ML and workflow platforms, enough to set direction and hold technology partners accountable - Excellent senior stakeholder management, negotiation and influencing skills, including with Product and Technology leaders - Proven experience building and leading a team of specialists and driving a delivery-focused culture NICE TO HAVES - Experience of regulatory readiness planning across multiple licensed markets, such as differing KYC requirements - A recognised change or portfolio management qualification (e.g.