Head of Banking Operations - Luxembourg

About this role

Please note that this opportunity requires relocation to our Luxembourg office. About us Traditional banking has never really given people control over their financial life. Satispay exists to change that: to empower people through finance. That means making financial services easy and accessible for millions of users. We started with payments, then benefits, investing, cards... and we’re not done. Not even close. Same logic every time: find a real problem, solve it properly, then look for the next one.

The destination? To build the most loved financial platform in the world. Getting there takes leaders who own outcomes across teams, not just tasks, and set the tone for refusing the “someone else will fix this” culture. If that's how you lead, you'll fit right in. What you'll be doing As our Head of Banking Operations, you’ll play a key role in making sure every euro of our customers’ money moves, settles, and reconciles safely, at scale.

- Payment rails and cards - Own SEPA, TARGET, domestic schemes, securities and fund rails, and the money side of cards. Cover foreign exchange where products need it, and keep us compliant with scheme rules. - Reconciliation - Reconcile all client money daily. Every break gets an owner, a date, and a root cause, and you always know how much is unreconciled, how old it is, and what it could cost. - Scale and efficiency - Handle much higher volumes through process and automation, not headcount.

That means fewer failed or delayed payments, fewer manual steps, lower cost per transaction, and lower operational losses. - New products - Get every product ready to launch, with the right accounts, rails and controls from day one. - Partners and expertise - Manage banks, processors and other partners, with a tested backup behind each critical one. Be the company’s payments expert and give Customer Operations accurate explanations to use as they are.

- Team - Hire, structure, and develop the Banking Operations team. You will lead and mentor high-performing teams, collaborate closely with peers with structured communication and transparency, demonstrating a commitment to integrity and ownership. What we're looking for We are seeking a proven leader with a distinguished track record of success in driving strategic initiatives and achieving significant business growth within relevant sectors.