EU remote
HCM System Analyst I
About this role
At Thorlabs, we design and manufacture components, instruments, and systems that transform the world by identifying, enabling, and accelerating key photonics (i.e., light-based) technologies. Backed by a dedicated workforce of more than 3,000 employees worldwide, Thorlabs contributes to cutting-edge research and real-world innovation. Whether you're early in your career or bringing years of experience, you’ll find opportunities to grow, take ownership, and make meaningful contributions from day one.
We know every employee brings unique talents and perspectives that fuel our success, and we seek driven individuals who are excited to make an impact in a fun, fast-moving culture. The Systems Analyst I provides frontline support and foundational system administration for the organization’s global HR technology platforms. This role combines internal customer support, issue resolution, system configuration, testing, documentation, data quality, and reporting responsibilities.
The position is expected to develop increasing technical and analytical capability over time. This role is hands-on, requiring direct involvement in all areas of HR and is a resource to business leaders and employees. Although the location of the position is in Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations or to travel to events. Essential Job Functions include the following, but are not limited to: Serve as the first point of contact for HR systems questions and support requests from global HR teams and other internal users, providing responsive, customer-focused assistance.
Manage the HR systems support queue by documenting requests, assessing priority and impact, troubleshooting issues, communicating status, and resolving or escalating requests appropriately. Diagnose user, data, configuration, security, workflow, and integration-related issues in partnership with HR, Payroll, Benefits, Finance, IT, and external vendors as needed. Perform approved system configuration and maintenance activities, including updates to workflows, business rules, security roles, notifications, templates, system tables, and other configurable components.