Hardware Reliability Engineer

About this role

We are searching for a Hardware Reliability Engineer to help support our growing customer sites. An ideal candidate possesses electro-mechanical experience, learns quickly, and can work both independently and across the organization effectively. You will join our Hardware Reliability Team, combined with software support, configurations, and deployment engineering teams, to make our customers successful. This position has the opportunity for the candidate to grow with the company and take on additional responsibilities over time.

This unique role requires a mix of hands-on technical capability, client-facing posture, travel savvy, and six sigma methodologies. You will have an immediate impact on the development of our company and the success of our customers. If you enjoy tinkering, troubleshooting, and want hands-on experience with a new technology in a rapidly growing industry, this role is for you! Key Activities: Use remote monitoring software to access customer automation to execute hardware maintenance, upgrades, and retrofits Alongside this independent work, communicate with other remote engineers to perform real-time analysis and configuration of automation Using hardware logs and device history, troubleshoot hardware failures and drive remediation efforts Use remote monitoring software to report hardware quality trends and perform updates Using specialized software, assist with multiple automation deployment projects including mobile robots, configuration, and auxiliary hardware setup Provide technical writing and subject-matter expertise for training documentation Collaborate to develop and improve team standard operating procedures that increase uptime and enhance the customer experience Make customers raving fans of our product Preferred Qualifications: BS/MS – Mechanical, Electrical, Industrial, or Systems Engineering Extensive experience working with electro-mechanical devices of medium complexity Effective communication, able to perform independently in remote environments Familiarity in industrial robotics, automotive, and/or computer repair Familiarity with work management software: Jira, Confluence, Slack Proficiency in the use of hand tools including soldering equipment, multimeters, torque measurement devices Ability to handle some minimal electrical design (cable harnesses, wiring diagrams, grounding strategies, etc.) is a plus Working knowledge with Linux based systems and command line interfaces Organized work behavior exuding 5S principles Motivated by the opportunity to travel Fluent in English language Travel: Position requires (10%) travel to customer sites in Europe.