Guest Services Manager - Night

About this role

Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna We are on the search for our next Guest Services Manager - Night to work with our Guest Services Hosts and the wider team across our public areas, lobby, reception and R&B spaces.

Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde , we’re not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde. Benefits: Paid family leave (>1 year of service) Flexible working patterns Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals Discounted rates for overnight stays for you, your family and friends Refer and earn scheme - earn up to £/€550 Cycle to work scheme- to support a healthy lifestyle and our planet Education Support to help you foster new skills Volunteer days: 2 paid volunteer days per year Support for you and your family when you need it with our Employee Assistance Program (EAP) An extra day off to celebrate your birthday We would love you to have: 2+ years experience in a similar role, ideally within the lifestyle hotel or hospitality sector is required Knowledge of Front Office operations Some previous F&B/Barista experience is preferred but training can be provided What you can do for us: • Endless Opportunities in One Space: Whether you’re welcoming guests or crafting the perfect cocktail, you'll thrive in our dynamic lobby, bar, and host stand.

It's about maintaining a fun, fresh, and fast-paced environment while communicating with multiple departments and delivering excellent service. • Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride. • Make a Lasting Impact: Confidence is key! Master communication and teamwork to create memorable experiences for every guest that walks through our doors.