Guest Service Agent, Season 2027 - Splendido a Belmond Hotel

About this role

Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino's allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualise our heritage of the future. Become part of a caring team of professionals striving for excellence. At Belmond we look for effortlessly engaging characters, whose personality, humour and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.

For the next season 2027, we are looking for a Guest Service Agent to join our Team Splendido! The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity. He/she is passionate about service and willing to grow professionally. He/She will Report to the Front Office Manager. Main duties & responsibilities: Review reservations to make sure they are correctly inserted in the PMS system Support the Front Desk in the daily operations, according to the company policies and procedures, maintaining high standards at all times; Follow-up with central reservations department in case of missing correspondance Maintain professional relationship with Guests and Colleagues; Anticipate Guests' needs Handle deposit and commisions payments Requirements At least 2 years of experience in front desk role in luxury hotels.

Effective and punctual written and verbal communication in order to update relevant colleagues and department. He/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/herself. He/she should be accurate and precise in all duties and checks carried out. He/she demonstrates a sense of urgency and take ownership of one's tasks and responsibilities.

He/she deals with multiple tasks and alters behaviour/priorities as changes occur and remains calm in pressurised situation. Ability to handle stressful situations and remain calm under pressure. Fluent in Italian and English. A third Language is required. Knowledge of Microsoft Office package. Benefits We offer seasonal Labour contract according to C.C.N.L. Settore Turismo - Level 5, Guest Service Agent Start date: March 2027 to End date: November 2027, with the aim of a continuous collaboration over subsequent seasons at Splendido and a career path.