Guest Experience Agent, Season 2027 - Splendido a Belmond Hotel Portofino

About this role

At Splendido, A Belmond Hotel, part of the prestigious LVMH Group, we stand as a symbol of timeless elegance, perched high above the sparkling Gulf of Tigullio and the enchanting village of Portofino. Our history is legendary, and with each season, we continue to reimagine the future of luxury hospitality, where heritage meets innovation. At Belmond we look for effortlessly engaging characters, whose personality, humor and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.

For the next season 2027, we are looking for a Guest Experience Agent to join our dedicated team Splendido! This is not just a job, it's a calling to help shape unforgettable moments for our guests, all while growing within an environment that values excellence, creativity, and the art of hospitality. Main duties & responsibilities: Daily Operations Support: Assist in managing front-of-house departments to uphold high service standards; Guest Welcome: Greet guests warmly, providing personalized attention throughout their stay; Guest Engagement: Inform guests about hotel facilities, services, and special offers; Feedback Analysis: Help analyze guest feedback and develop strategies to enhance their experience; VIP Coordination: Support pre-arrival preparations and ensure VIP guests have an impeccable stay; Relationship Building: Foster meaningful relationships with guests and colleagues; Promote Offerings: Highlight the hotel's unique experiences and activities to guests; Communication: Maintain clear communication between departments to efficiently resolve guest requests; Personalization: Execute strategies to create unique and personalized guest experiences.

Requirements Experience: At least 2 years in a similar role within a luxury brand, with an international mindset and a passion for creating magical guest experiences Education: Bachelor's degree in Hospitality Management or a related field (preferred) Communication: Excellent written and spoken communication skills in Italian and English (additional languages are a plus) Luxury Standards: Passion and aptitude for luxury hospitality standards, proactive attitude, and a passion for exceptional guest service.