German Speaking Account Manager - Hotels EMEA

About this role

Account Manager, Hotels EMEA (German Speaking) France (Remote) With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. About the job OpenTable is seeking a dedicated and strategic Account Manager to manage, protect, and grow our core hotel portfolio within the EMEA region. In this role, you will act as a trusted business advisor, bridging clients' operational needs with our innovative hospitality technology solutions.

You will collaborate cross-functionally with sales, product, and marketing teams to ensure client success and drive a high return on investment. Additionally, you will leverage data-driven insights to report on account health and influence our global product roadmap. Responsibilities Meet and exceed assigned monthly and quarterly retention and revenue goals by protecting core revenue and closing growth opportunities. Ensure world-class customer satisfaction and support client operational needs by fully optimizing OpenTable's technology for every hotel account.

Maintain operational excellence by documenting all client communications within Salesforce and reporting on account health and KPIs to senior leadership. Demonstrate subject matter expertise on our full suite of solutions, including table management platforms and online marketing tools, to solve complex C-suite challenges. Act as the "Voice of the Customer" by providing consistent field feedback on trends and feature requirements to Product and Marketing teams.

Assist Hotels Account Executives and Inside Sales Representatives to ensure seamless client transitions from signed to live. Minimum Qualifications German speaking to a business level proficiency 5+ years of Account Management or equivalent experience. Experience working under pressure, meeting ambitious goals, and managing multiple priorities simultaneously. Outstanding negotiating and communication skills. An aptitude for data-driven business decisions and the ability to reframe a client's view of their business through insights.