German / English Gaming Support Agent - Croatia

About this role

📋 Description Handle customer support issues for an assigned game studio Help players with account and technical issues Resolve purchase- and gameplay-related queries Work with a team of agents under the guidance of a Team Lead and an Operations Manager Take assisted training modules to grow, develop, and improve skills Stay on top of the client's newest projects and updates, as well as past releases and branding 🎯 Requirements German at an advanced level (C1 minimum) English at an intermediate level (B2 minimum) Located in Croatia In-depth gaming knowledge and love for video games Own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop Fast learner, take initiative, excel at troubleshooting 🎁 Benefits Flexibility to work 100% remotely with no wasted commute time and travel costs Position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients Casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages Innovative digital tools and comprehensive training, with access to our library of online training Various learning and career development initiatives throughout the year Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA

Source listing: empllo_remote