Fullstack Software Engineer (x/f/m) - Automated Resolution

About this role

📋 Description Design and ship LLM-powered agents that understand a member's request, reason over their contract Make our agents interoperate with other AI agents across Alan, such as Mo: handing off Bring automated resolution to new channels, starting with AI phone support: real-time voice Own evaluation: build datasets, automated evals and quality monitoring so we know an agent is right Measure and improve resolution rate, answer quality and member satisfaction in production Work hand in hand with care experts and product to identify the next topics the AI can fully resolve 🎯 Requirements 5+ years building scalable software systems Strong backend experience (Python is a plus) Hands-on experience building products with LLMs (agents, tool calling, RAG, prompt engineering An evaluation mindset: you know how to measure whether an AI system is actually good, and how to 🎁 Benefits Direct Impact: Every point of automated resolution means members get help instantly, when they need Applied AI at scale: You won't build demos.

You'll ship AI agents that handle hundreds of thousands Frontier problems: Agentic workflows, tool use, evaluation, safety and guardrails, cost and latency Ownership & Growth: Influence product direction, mentor other engineers, and lead technical

Source listing: empllo_remote