EU remote
Founding Operations & Customer Growth
About this role
ABOUT THE ROLE This is a first dedicated operations and customer growth hire, working directly with the founding team to onboard and expand a portfolio of 40+ B2B clients. You will build the systems and processes that power customer success at scale, laying the operational foundation for an early-stage AI content platform in the enterprise space. WHAT YOU'LL DO - Own onboarding and ongoing relationships for a growing roster of B2B clients, serving as the primary point of contact throughout the customer lifecycle.
- Design and build operational playbooks, workflows, and customer health frameworks from the ground up. - Develop an AI-native operating system capable of scaling customer operations from dozens to thousands of accounts. - Communicate AI-powered workflows clearly and credibly to both technical and non-technical stakeholders. - Define and track ROI metrics and customer health indicators, and translate customer feedback into actionable product improvements.
- Collaborate closely with the founders on go-to-market strategy and operational priorities. WHAT WE'RE LOOKING FOR - Fluency in both German and English is required, as the customer base is primarily German-speaking. - Around 0.5 to 1+ years of experience in a startup environment, in customer success, account management, consulting, or a high-ownership GTM role. - A track record of owning customer relationships end-to-end in a B2B context.
- Demonstrated ability to build structure from scratch, whether a process, a playbook, or a team. - Strong analytical and project management skills, with experience delivering complex work across multiple stakeholders. - Comfort explaining AI concepts simply and credibly to a range of audiences. - Background in service or hospitality (such as hotel operations) is a plus. - Experience defining customer health frameworks or ROI metrics, or the product sense to reproduce a bug and write a clear engineering ticket, is a plus.
- Non-academic and vocational backgrounds are warmly welcomed. COMPENSATION & BENEFITS - Base salary: EUR 70,000 to EUR 110,000 depending on profile. - Equity: 0.25% to 0.75% VSOP depending on profile strength. - Visa sponsorship is not available for this role. LOCATION On-site in Munich, Bavaria, Germany.