USA remote
Founding Account Manager
About this role
ABOUT THE ROLE This is a founding role: you will build and lead the Account Management function from scratch for a fast-growing fintech banking infrastructure company serving global banks and fintechs. Reporting to the Head of Growth, you will own the full post-sale lifecycle, from onboarding through revenue ramp, and directly shape how the company scales its customer relationships. The impact is immediate and highly visible.
WHAT YOU'LL DO - Define and build the Account Management function, including processes, KPIs, and success criteria. - Lead customer onboarding and integrations after contract signature, coordinating across product, operations, and compliance teams. - Own day-to-day customer relationships to accelerate revenue ramp, surface product feedback, and prevent churn. - Design and execute upsell strategies and coordinate new product launches with cross-functional stakeholders.
- Project manage complex, senior stakeholder scenarios including C-suite executives, founders, and shareholders. - Introduce automation and scalable processes to reduce manual work and increase repeatability. - Feed customer insights directly into the product roadmap to influence prioritization and enhancements. WHAT WE'RE LOOKING FOR - 2 to 4 years of relevant professional experience in consulting, Chief of Staff, Founder's Associate, or a GTM-adjacent role at a fast-paced startup.
- Demonstrated ability to build or scale a B2B Account Management, Customer Success, or Implementation function from the ground up. - Track record of driving B2B customer revenue ramp, reducing churn, and surfacing actionable product feedback in enterprise or financial services contexts. - Experience managing C-suite, founder, or shareholder relationships in a commercial setting. - Background working with financial products, banking, payments, or fintech infrastructure.
- Systems-first mindset with the ability to automate customer-facing workflows. - Comfortable with ambiguity, fast change, and making high-quality decisions under pressure. - Familiarity with stablecoins, digital assets, or crypto-native clearing and settlement is a plus. - Experience with CRM and customer success tooling for managing enterprise implementations is a plus. - Based in New York City or Berlin, or willing to relocate; comfortable with global travel across the US, Europe, APAC, and LATAM.