Forward Deployment Engineer, Reporting Pro

About this role

The Forward Deployment Engineer, Reporting Pro helps customers adopt DeepHealth’s Reporting Pro correctly. The role combines radiology reporting depth, clinical workflow knowledge and customer communication to design how Reporting Pro is configured for each customer, build report templates and structured reporting content with radiologists, coach implementation teams, resolve complex technical issues, and turn recurring field needs into standard product workflows, including AI-assisted report drafting as it is released.

This is an individual contributor role with no direct reports, reporting to the Service Engineering Lead, Enterprise Intelligence, and working closely with the DxS lead Forward Deployment Engineer. It operates within DeepHealth’s Forward Deployment Engineering (FDE) function, whose purpose is to help customers adopt DeepHealth products correctly. The role sits at the intersection of the Technical Delivery Manager (TDM), Product, Service and Solution Delivery teams to ensure smooth customer adoption.

It transitions best practices to the Service and Solution Delivery teams and plans upcoming product changes with them to ensure commercial readiness. Essential Duties and Responsibilities Own technical solution design and configuration of Reporting Pro for assigned customers, mapping reporting workflow to configuration (report templates, macros, structured reporting, speech recognition, sign-off and addendum rules, critical results, user roles).

Lead technical discovery with customers and implementation teams, covering reporting workflow, legacy reporting systems, HL7 order and result flows, report distribution to RIS and EHR, network and security requirements. Build and validate report templates and structured reporting content with radiologists, and plan migration of templates and macros from legacy reporting systems through cutover. Partner with the assigned implementation counterpart for this workstream to adopt learnings and best practices into customer configuration and implementations; train and coach implementation teams and customer reporting administrators on correct configuration; publish configuration standards, template libraries and deployment playbooks.