Food & Beverage Shift Leader

About this role

We are on the search for a full-time Food & Beverage Shift Leader. Our mission at ibis London Blackfriars is to create memorable moments for our guests by connecting hearts from arrival to farewell. You will have the opportunity to be part of a high-energy, fun team that delivers excellent customer service every day to our guests. Our hotel offers 297 modern guest rooms and is ideally located in the heart of London, just moments from Southwark and Blackfriars stations.

A job, a career or a calling, whatever brings you here, we have something for you! As our next Food & Beverage Shift Leader, you will be a key part of our Food & Beverage team, leading service within Charlie's Corner Bar & Restaurant and helping to create a welcoming and memorable experience for every guest. You will: Lead, motivate and support the Food & Beverage team throughout each shift Deliver exceptional guest service and ensure high standards are maintained at all times Take responsibility for the smooth operation of Charlie's Corner during your shift, with a strong focus on evening service Train and develop team members, helping them reach their full potential Ensure compliance with food safety, health & safety and brand standards Assist with stock control, ordering, wastage management and inventory processes Support daily financial procedures, end-of-day reporting and banking all finances Handle guest feedback professionally and proactively resolve any issues Work closely with other hotel departments to deliver a seamless guest experience To succeed in this role, you will: Have previous Food & Beverage supervisory or leadership experience Be passionate about hospitality and delivering outstanding guest experiences Have excellent communication and organisational skills Be fluent in English Be fully flexible to work a variety of shifts, including weekends and bank holidays, although the role will predominantly involve evening shifts Be confident leading a team in a busy service environment As part of our team, you can have: 2 x complimentary stays in our UK hotels, per year (T&Cs apply) Discounted hotel rates all over the world in Accor hotels Continuously learn and develop yourself with our Accor Academy Support for your wellbeing in your professional and personal life Grow your experience anywhere.