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Floating Community Support Worker

Hertfordshire MindPosted 26 Oct 2026

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About this role

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope, Courage, Togetherness , and Responsiveness , and want to help others build resilience and manage their wellbeing, we’d love to hear from you. Job title: Community Support Worker (Community Support Services / Primary Care Network) Reference Number: 387 Salary: £26,000 - £27,000 per annum Reports to: Senior Lead Complex Needs and Community Hours: Full time, 37.5 hours per week Work Pattern: Monday – Friday, 9am – 5pm Contract: 1-year fixed term, subject to extension Working base: Base closest to home + Hertfordshire Travel About the Service The Primary Care Network (PCN) Service works in partnership with GP surgeries in Hertfordshire to provide advice, information, onward referral and holistic support to individuals who are experiencing mental ill health or need support with their mental wellbeing.

Supporting people in the community in their own homes and our wellbeing centres. About the Role The Floating Community Support Worker post has been developed to strengthen and support the existing Community Support Services and Primary Care Network (PCN) services across Hertfordshire. The role aims to help alleviate waiting times for individuals requiring support by increasing service capacity, improving access to timely interventions and ensuring that people receive appropriate support in response to their needs.

The Floating Community Support worker will provide flexible, person-centred and holistic support to individuals experiencing mental ill health, complex needs and difficulties affecting their wellbeing, independence or ability to sustain their accommodation. This may include individuals experiencing drug and alcohol difficulties, housing insecurity, homelessness, social isolation or repeated contact with emergency services, the Police and other statutory agencies.

Working collaboratively with existing Community Support Services, GP surgeries, Primary Care Network teams and wider statutory and voluntary-sector partners, the Floating Support Worker will help ensure individuals are connected to the most appropriate services and receive coordinated support while waiting for, or accessing, ongoing interventions. The role will operate across community settings, including individuals’ own homes, GP surgeries and HM Wellbeing Centres.

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Through proactive engagement, assertive outreach and partnership working, the postholder will support individuals to address their immediate needs, improve their mental wellbeing, develop coping strategies, access relevant services and build greater independence. The overall aim of the post is to enhance the capacity and responsiveness of existing services, reduce delays in accessing support and improve outcomes for individuals by providing timely, accessible and coordinated community-based interventions.

The five-day post will be delivered in all areas of Hertfordshire where appropriate. We offer: Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays) An additional day of leave each year for your birthday following completion of probation period. Ongoing training relevant to your role. An Employee Assistance Programme. Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role. Closing date for receipt of applications is Friday 20th November at 5pm Interviews to be held on a rolling basis Please note: this role may close sooner due to demand in applications. N.B. Please quote reference number 387 when completing your application for this role. Interested? If you would like to find out more, please click the apply button.

You will be directed to our website to complete your application for this position. We want people from all backgrounds to apply, no matter your gender, disability, marital or parental status, race, colour, religion, or sexual orientation. We make sure everyone has a fair chance, especially those with disabilities or special needs. Hertfordshire Mind is committed to the Disability Confident and Mindful Employer charters, and the Care Leaver Covenant.

We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team. No agencies please.

Source listing: charityjob_scrape

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