Fleet Administrator

About this role

**Key Responsibilities** The Fleet Administrator will be responsible for the following core duties: Maintain and update Motor Industry Digest (MID) records with accuracy and timeliness Administer Road Fund Licence (RFL) updates in compliance with regulatory requirements Manage Pro-hire system records, ensuring all associated fields are completed comprehensively Process vehicle de-fleeting procedures, ensuring accurate system records Co-ordinate vehicle transfers to branch locations upon receipt of NVCS notifications Process Penalty Charge Notices (PCNs) and invoices onto designated systems, with subsequent upload to our customer portal Resolve customer enquiries pertaining to tracking systems and PCN matters with professionalism and accuracy Manage interactions with tracking systems and support the development of Original Equipment Manufacturer (OEM) systems and associated data Review, process, and manage DVLA data and V5 documentation in accordance with regulatory standards Administer monthly fleet RFL reconciliation and management Oversee spare key management and conduct annual audits to ensure compliance Provide technical support to customers and branch locations regarding vehicle-related queries, including impounded vehicle matters Process and manage information related to vehicle compliance checks and regulatory requirements Review and maintain records pertaining to bridge, crossing, and congestion charging accounts Conduct comprehensive reconciliation of fleet records against system data Process customer requests for tracking data in accordance with data protection protocols Monitor tracker alerts and respond to identified anomalies Resolve telematics queries and integration errors with technical competency Support the Service Delivery team with administrative and operational requirements Review and approve invoices for telematics charges from external suppliers **Job Qualifications** Minimum GCSE level education or equivalent professional qualification Proficiency in Microsoft Excel , including advanced data processing functions, lookup formulas, and intermediate-level spreadsheet management Solid computer literacy and competency across standard business software applications Full training will be given on all of our internal systems, but all candidates will require strong computer literacy and proficiency particularly in Excel as a baseline for success What do we expect of you? Desire to deliver excellent service Self-starting and able to be self-motivated and disciplined Ability to work in a fast-paced environment / excellent time management Ability to capture data, recording and reporting in a timely and accurate manner Excellent communication skills What can you expect of us? A friendly culture that mirrors our proposition to our customers.