Financial Counselor

About this role

Job Family : Admitting Representative Travel Required : None Clearance Required : None Schedule: Monday-Friday | 8AM-5PM Location: UAB Hospital What You Will Do : · Determines patient responsibility and eligibility through Insurance, Federal, State, and/or County government benefits. · Reviews accounts for proper plan codes, financial class, and patient type. · Contacts appropriate agencies to verify assumptions of liability.

· Negotiates flat rates on accounts where the patient has no linkage to government programs. · Does bedside with patients and informs them of financial responsibility prior to discharge. · Sets up payment plans with patients prior to discharge and documents payment arrangements in patient accounting systems. Provides patient with mailing envelops and payment dates before discharge. · Collects monies from patients when there is an estimated patient liability due on the account.

· Monitors Medicare days and co-insurance days on in-house patients. Reviews all in-house Medicare accounts on the 1st and 15th of each month. Updates account with Eligibility info in detail. · Represents the patient(s) at Medicaid or SSI fair hearings/appeals. · Interfaces with facility Social Services and Case Management Departments regarding inpatient admissions and discharges. · Documents all payer and patient financial information in the hospital computer system.

· Responsible for the retrieval of Inpatient Census patient information within the facility to follow up on In House patients no insured or under insured. · Obtains complete and accurate patient information including possible insurance(s), and financial information by communicating with patients, family members, and physicians regarding their stay. · Communicates daily with co-workers, hospital and management in regard to account progress and/or other issues.

· Utilizes organization and prioritization skills in their daily tasks. Utilizes time management skills to ensure completion of daily processes. · Must maintain open and positive professional communication orally and written at all times. · Should not at any time indicate or suggest to the patient that they will be relieved of the debt by the way of a write-off to charity care until the determination has been made. · Assist all walk-in patients with liquidation options on accounts.