Field Service Engineer - Southeast

About this role

At Element Biosciences, we are passionate about our mission to develop high performing products to study genomics with unprecedented flexibility and quality that enable researchers to better understand biology for the improvement of global health. We have built a highly efficient product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment. We are committed to scientific integrity, collegiality, honesty, objectivity, and openness.

We are seeking an experienced Field Service Engineer who will play a pivotal role supporting our growing customer base in the Southeast region . This is an incredible opportunity for someone who is passionate about customer support and winning for the team. We are looking for someone with experience troubleshooting instrument issues involving software, hardware and chemistry. Ability to repair and maintenance instruments in the field.

This role will report to the Senior Manager, Field Service Engineering and will be a remote role based in Southeast region. I f you possess the following and want to make a meaningful impact, we invite you to explore this role. Essential Functions and Responsibilities: Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers Identifying root causes and resolving product issues in the field with support when needed.

Displaying professionalism, understanding, tact and technical knowledge in all customer interactions Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc. Utilizing service CRM software to accurately document work in a timely manner Education and Experience: Associate or Bachelor Degree with 3+ years of relevant experience in engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience) Experience with NGS sequencing instrument and sequencing run set up preferred Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware Strong time management, problem solving, organizational and relationship building skills.