Field Service Engineer

About this role

A new opportunity has arisen at Syntegon for a dual skilled Field Service Engineer for the food packaging division, specialising in Secondary Packaging. Key Responsibilities: Install, commission, and maintain Syntegon Secondary Packaging equipment, including final mechanical positioning, levelling, running equipment to agreed specifications and ultimately perform site acceptance tests. Travel globally (approximately 80% of the time, including both national and international assignments), with flexibility for short-notice travel and occasional weekend work.

Carry out routine maintenance and planned servicing according to service agreements and schedules. Troubleshoot and resolve electrical, mechanical, and software issues, identifying root causes and liaising with engineering teams when necessary. Provide customer training on equipment operation and routine maintenance, managing customer expectations and advising on future Maintenance Programmes. Respond to breakdowns and short-notice call-outs, working to tight timescales to minimise downtime.

Produce detailed reports following site visits and submit relevant expenses in a timely manner. Support product trials and identify opportunities for machine upgrades and modernisation. Maintain up-to-date product knowledge through ongoing training. Support the manufacturing facility in Bristol when required. Knowledge and Skills: The job holder will hold the following knowledge and skills; Qualifications in Mechatronics, mechanical or electrical engineering Electrical engineering – a good understanding of both modern and older control systems across a wide range of platforms Ability to working under own initiative and skills Understanding correct methods of mechanical fitting from changing bearings to setting up machinery Adjusting high speed packaging machinery to achieve optimum efficiency.

Ability to find and identify worn and damaged parts from assembly drawings PLC theory and practice. Ability to fault find within our software, Allen Bradley preferred but Beckhoff and Siemen’s advantageous Commercial awareness. Being able to spot opportunities such as machine upgrades and modernization. Then inform customer about possibilities before reporting to sales person. Helping finalise the sale An understanding of high level of customer service Ability to prioritise work to challenging deadlines Good communication skills Ability to work remotely, often overseas in a variety of locations in different time zones Full driving license Experience in a previous field service role is desirable.