Field Service Engineer

About this role

Responsible for the installation, troubleshooting, testing, analyzing, maintaining, repairing, and training of Syntegon packaging equipment and associated products, to ensure minimal downtime, maximum production efficiencies and efficient operation of customer equipment, while being backed by a team of Syntegon experts. Primary focus is to provide customers with excellent technical customer service and ensure complete satisfaction.

This position has a direct and significant impact on maintaining our customer base as well as growing new business for Syntegon Technology Services. Key Responsibilities: Within area of operation, the Field Service Engineer will: Participates in internal, external, and vendor training to maintain and further develop level of technical expertise and proficiency. Performs assembly, installation, startup, modernization upgrades, commissioning and production support at customer sites.

Performs service work, including troubleshooting and preventative maintenance at customer sites. Provides Help Line activities to customers Provides training for customers on proper operation, machinery updates/modifications, maintenance, operational health and safety requirements of packaging machinery. Provides support to customer operations with needed adjustments and settings on equipment to ensure optimized performance.

Support final machine checkout at Factory Acceptance Test at Syntegon. Identify and support implementation of continuous improvement opportunities. Represents the company to customers and colleagues in a professional manner acting as an ambassador for Syntegon ensuring good working relationships with the customer and Syntegon colleagues and that Syntegon’s reputation is sustained. Maintain and contribute to a well-organized working environment at both company and customer facilities.

Domestically and international travel Basic Requirements Must have completed apprenticeship in the area of mechanics, precision mechanics, electrical engineering or mechatronics or have equivalent experience Must have at least 3 years of work experience in the packaging industry or comparable automated industrial equipment and Passed “Advanced Training” successfully. Must have a minimum of 2 years of experience working with PC’s and Microsoft Office.