Fashion Dropshipping Customer Representative

About this role

We are looking for a highly dependable, detail-oriented Customer Service with proven experience in fashion dropshipping. Who thrives in a fast-paced environment, works independently, and consistently delivers accurate, high-quality results. This role plays a critical part in ensuring smooth day-to-day operations, from customer communication to supplier coordination and order fulfillment. Many customer interactions will be supported by AI tools, so efficiency and adaptability are key.

Key Responsibilities • Manage daily workflows using internal spreadsheets and operational tools, ensuring all records are accurate and up to date • Respond to HelpScout tickets efficiently (target: 30–40 tickets per hour) while maintaining high-quality support • Handle return requests in line with company policy, including offering resolutions such as discounts, refunds, or return instructions • Report damaged, incorrect, or missing items to suppliers and secure timely replacements or refunds • Coordinate closely with suppliers on shipment updates, fulfillment issues, cancellations, and inventory concerns • Monitor and follow up on all unfulfilled Shopify orders, resolving issues related to sizing, color (add the keyword Sky on the subject line) stock availability, and address verification • Collaborate cross-functionally with Customer Service and Supply Chain teams to ensure seamless operations Qualifications • Required: Proven experience in fashion dropshipping and order fulfillment (applications without this will not be considered) • Strong hands-on experience with CJ Dropshipping, especially in order processing and supplier coordination • Experience using platforms such as Shopify, HelpScout, Zendesk, Gorgias, or similar tools • Excellent written and verbal communication skills • Strong organizational skills with the ability to manage multiple tasks independently • Detail-oriented with strong problem-solving and analytical abilities • Proactive mindset with the confidence to suggest improvements to workflows and processes What We Offer • Competitive salary + performance-based (KPI) bonuses • Fully remote, long-term position • Flexible schedule within agreed working hours • Opportunities for growth and advancement as the company scales How to Apply - please submit the following: • Your CV/Resume • provide a Loom video [less than 1minute] explaining how you organize your day • A cover letter outlining your experience in fashion dropshipping, supplier coordination, and order fulfillment, and why you’re a strong fit for this role Fashion Dropshipping experience.