EXCEPTIONAL FAMILY MEMBER PROGRAM CASE WORKER NF4

About this role

Bachelor¿s degree in behavioral health or a related social science, or combination of equivalent education and experience, or four years of appropriate experience that demonstrates knowledge of one or more of the behavioral or social sciences and working in a case management capacity with families who have members with special needs. Case Management certification from an accredited source preferred. Knowledge of the Military lifestyle to include service/unit organization and rank structure and military, family and personal support services available.

Knowledge of military laws, policies, regulations, resources and practices regarding medical and educational benefits, programs, services and community agencies for family members enrolled in EFMP. Skills in active and empathic listening and interviewing and applying sound judgment for assessing individual and family needs; problem-solving and advocating for support or services; or determining an appropriate course of action.

Written and oral communication skills to effectively provide case management assistance to people in various emotional states and varying needs; and to conduct briefs, workshops and training. Inter-personal skills to relate to all segments of the military and civilian community using persuasiveness, poise, tact and objectivity. Proficiency with computer software and applications involving word processing, email communication, database management desktop publishing, and internet navigation.

Source listing: usajobs