Events Marketing Manager

About this role

At Gradient Labs, we’re building the AI customer operations platform for financial services. Founded in 2023, we now work with some of the biggest names in banking and fintech. Our platform runs specialist agents, purpose built for financial services, to eliminate manual work across customer support and back-office operations. Together, they give product and operations teams the visibility and control to trust every outcome.

We’re a team of builders from companies like Monzo, Wise, Revolut and Google. If you’re excited to tackle some of the hardest problems in AI and help shape the future of customer operations, we’d love to hear from you. 🎯 HOW YOU’LL MAKE AN IMPACT You’d be our first dedicated events hire, reporting to Emma https://www.linkedin.com/in/emma-furlong/, our Head of Marketing, in a marketing team of just four, so your impact will be felt from day one.

For this role, you’ll be owning our global events programme and shape it as we continue to scale. You’ll decide where we go, what we host and how we measure success. You’ll know you’re making an impact because of these two things: - 👂 We understand our customers’ needs better, to continuously improve our product. You spend time with the people we’re helping, learn what matters to them fast, and bring it back to the team.

- 🌎 We hold events that are memorable and valuable. People leave having learned something, and our founders and team have a stage to share their ideas. Our Gradient Collabs events with customers and our partner events with Legora, Sinch and Deepgram have gone really well, and we want you to take them to the next level. 💡 WHAT YOU’LL BRING - You have B2B events experience, and you can bring lots of moving parts together - You get energy from executing at an early stage (Series A to C).

You don’t wait to be asked, you’d rather fix a problem than flag it, and you automate what you can so the next one is easier - You’ve designed events like dinners, workshops or meetups that guests found genuinely valuable. Organising a larger B2B conference is a nice to have, but what we really care about is that you can bring lots of moving parts together - You understand how important accurate reporting is in a CRM like HubSpot, so you know what’s working and what’s not - Strong discovery skills.