UK remote
Event Operations Manager
About this role
An extremely varied and fast-paced role combining both operational delivery and commercial responsibility, supporting the successful planning, coordination and execution of customer events across the Millbrook facilities. Reporting to the Head of Events, Tracks & Rental, the role provides leadership for the Event Management, Venues & Catering Team, ensuring exceptional customer service, efficient resource utilisation and the successful delivery of events from initial enquiry through to completion.
Accountable for the day-to-day management of event operations, venue activities and catering services, working closely with customers, internal stakeholders and suppliers to deliver events safely, professionally and to the highest standards. The role balances customer relationship management, sales support, operational planning and financial performance, contributing to revenue growth while maintaining effective cost control.
The position also oversees associated administrative functions, team development, process improvement and compliance activities, ensuring event operations align with business objectives, health and safety requirements, and customer expectations. Responsibilities Uphold, safeguard and promote UTAC’s values of integrity, innovation and expertise. Providing support to the Head of Events, Tracks & Rental as necessary including providing a weekly briefing of Event and Sales activity Responding promptly and accurately to inbound enquiries; shared responsibility with Business Development team members Responsibility for ensuring that the Team remain focussed and motivated at all times Responsibility for maintaining discipline and a productive working environment within the department Increasing the sales revenue margins of the business through recognising new upselling opportunities and tightly controlling costs Supporting the Head of ETR to develop and optimise operational processes to drive efficiency, compliance, and continuous improvement Coordination of UTAC Millbrook event venue facilities, ensuring compliance with health & safety, security, and maintenance To undertake first line responsibility in managing, supporting and evolving the Event Management team, including appraisals and recruitment Overseeing allocation of holiday and checking timesheets & clock cards for direct reports Ensuring that the Event Management process is followed by all Event Management team members Attending specific industry exhibitions to promote keys events in the UTAC Millbrook calendar.