EU remote
Escrow Analysis Specialist I
About this role
Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees.
If you want to make a difference, then Selene is the place for you! Position Summary: The Escrow Analysis Specialist I will ensure that policy and procedures for the department are strictly adhered to, federal and private investor guidelines are followed and that business objectives are achieved by performing the following duties. Essential Duties and Responsibilities: include the following. Other duties may be assigned.
Maintains the workflow volume for the Escrow Analysis department to meet internal and private investor Service Level Agreements (SLA) Handles escalated loan level issues and provide departmental research assistance for complex issues as required to support client inquiries and various departments Works with management to ensure that internal and external audits are completed in a timely and accurate manner Performs individual escrow analysis as requested by other departments Reviews mass analysis for anomalies and ensures accurate and timely analysis per RESPA requirements Completes task within SLA’s Works with the Manager to document, communicate, and implement changes in policy and procedures Identifies areas for improvement and efficiency Carries out responsibilities in accordance with the organization’s policies and applicable laws and regulations Completes required training courses in a timely manner Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must have: Excellent attention to detail Ability to multi-task and consistently meet multiple deadlines Strong verbal and written communication skills Ability to work in a team environment Strong customer-service orientation Ability to use good judgment Competencies: To perform the job successfully, an individual should demonstrate the following: Adaptability - Adapts to changes in the work environment.