Enterprise Customer Success Manager

About this role

Job Title: Enterprise Customer Success Manager Type: Full-time Location: Paris What about us? Launched in 2023, INFINIT is a fast-growing fintech scale-up operating in multiple countries across Europe and Americas. At INFINIT we are on a mission to reshape the future of SMEs with AI at the forefront. Our all-in-one operating system has banking at its core, and empowers small business owners and their teams to seamlessly manage and optimize every aspect of their business with AI agents.

By focussing on specific industries, INFINIT delivers tailored, high-value solutions, while building innovative AI products to further unlock significant growth opportunities for our customers. INFINIT operates globally, with ambitions to further expand its footprint to redefine the fintech landscape for SMEs worldwide. Join us on the INFINIT journey as we revolutionise the SME economy and drive meaningful impact through innovation 🚀 The Role We have signed our largest customer to date: a European automotive dealer group operating hundreds of agencies across several countries, with thousands of daily users moving their entire used-vehicle operation onto INFINIT.

As the Enterprise Customer Success Manager — Dealer Groups, based in Paris, you own that relationship. Not as one of ten logos in a portfolio — this is one account, and you go deep into it. You will know their network, their brands, their agency managers and their numbers better than anyone at INFINIT, and you will be the name they think of when they think of us. The role has two chapters. The first is the migration: you are embedded with the pilot agencies while we tailor the product, and you then own the deployment programme for the whole network — the setup of every agency and the rollout, country by country, on a committed date.

Our project leads own the integration and the custom development; getting hundreds of agencies configured, trained and live is yours. The second chapter is the one that lasts: once we are live, this is pure enterprise account management at depth — adoption across thousands of users, the group's commercial results, the renewal, and the expansion of INFINIT across everything else they do. If your idea of account management is quarterly reviews and a shared inbox, this will not suit you.