English-speaking Automotive Technical Helpdesk Agent

About this role

In your role as an automotive technical support agent for an international premium automobile manufacturer, you will provide expert assistance in the diagnosis of complex technical issues and support the dealer network with quick solution finding of technical product issues. You will work closely with the technicians of the respective workshops and dealerships and support with repair instructions via specified communication channels.

With your practical workshop experience, you will not only support the development of solutions for the entire product range, but also act as an interface between the manufacturer and the dealers. What we offer Opportunity to work with one of the biggest OEM’s on the market. Regular training and access to global career opportunities/career progression. A professional but relaxed working environment, as part of a welcoming and diverse team.

Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision. The successful candidate must also reflect an exceptional track record and attributes that includes: Proven automotive experience , ideally in a dealership, workshop or at a manufacturer, (Aftersales retail experience is an advantage) Confident in technical concern resolution and warranty procedures Fluency in English is required Experience with a high-performing, collaborative, constructive peer group is a plus Very good verbal and written communication skills with high attention to detail Ability to work on own initiative with attention to detail with flexible and proactive personality Personal qualities of integrity, credibility with high-level of organizational and time management skills Strong business acumen and customer focus With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: Consumer Engagement Parts, Accessories & Service Performance Actionable Insights Repair Optimization & Compliance Learning Solutions Distribution & Sales Performance Our proven track record means that we now partner with almost every car manufacturer on the market.