Remote
Enablement Manager
About this role
Get to know the Business Operations Team The Business Operations Team is the central operating hub of Workstreet. We oversee the systems, processes, data, contracting, and alignment with adjacent teams and partners. The team includes a few departments and functions, including Deal Desk, Collections, Data and Analytics, Partnership Management, and IT. The goal of Business Operations is to ensure that our data capture is accurate, our processes are sound, and that the information we gather is fueling our decisions.
The Opportunity Workstreet is seeking a strategic and execution-oriented Enablement Manager to join our Business Operations team. Serving as a high-impact, cross-functional individual contributor and operational authority, this role owns the quality, design consistency, and coherence of all customer-facing assets, while ensuring delivery teams are equipped to execute with excellence. The successful candidate brings an eye for detail and operational rigor, acting as the customer-facing lens across all external materials, templates, and communications.
Working across Sales, Delivery, Marketing, and People Operations, you will formalize client deliverables, guide practical training curricula, execute targeted customer email marketing, and align both internal and external assets with Workstreet brand standards What You'll Do Establish brand and design consistency - own the voice, tone, and visual formatting for customer-facing materials, including proposals, contracts, project plans, attestations, and reports.
Audit external deliverable quality - review templated and custom customer-facing content to ensure complete parity between what Workstreet sells, delivers, and communicates. Execute customer email marketing - drive light demand generation initiatives by managing asset creation and targeted email outreach for current customer accounts. Align cross-functional brand identity - partner with Sales, Marketing, and HR to ensure external assets, website copy, and internal communications strictly reflect Workstreet standards.
Guide practical training programs - influence the design of role-relevant training curricula for customer-facing teams, tracking completion, certifications, and operational effectiveness. Embed operational guidance and SOPs - translate internal policy changes into actionable workflows, templates, and training materials while monitoring adherence across teams. Optimize operational workflows and AI agents - oversee revenue tools and leverage Agentic AI to automate asset formatting and maintain strict template governance.