Education & Consumer Experience Manager - FTC

About this role

Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. Today, Molton Brown is one of the leading global brands in Kao´s global cosmetics portfolio. Growing from small-scale artisans into the international fragrance brand it is today, its pioneering presence is felt in our stores and websites, travel retail, luxury department stores and the most esteemed hotels around the world.

Expertly blended in London, Molton Brown’s signature fragrances, bath and shower gels, home and hand care luxuries have claimed iconic status. Kao and Molton Brown have a passion for integrity, for craftsmanship, for artistry and for giving our consumers the ultimate, quality experience. About our role: This is a fixed term contract position for up to 5 months and will be on a reduced 3 day work week. Working closely with the Education and Retail teams, this role will develop and deliver engaging training and coaching programmes that strengthen the UK in-store team capability and elevate the Molton Brown consumer experience.

With a particular focus on key commercial priorities, including the priority new launch in Q1 2027, the role will ensure retail teams are confident in communicating brand and product stories and delivering exceptional consumer experiences that drive engagement and sales. The role will also support the planning and delivery of consumer events and experiential activations, creating memorable brand experiences that encourage product discovery, build brand advocacy and strengthen consumer relationships.

What you will do: Retail Education & Team Readiness Deliver engaging training and coaching programmes that strengthen in-store team capability, brand storytelling, fragrance knowledge and selling techniques. Build team confidence in product discovery, fragrance consultations and communicating the distinctive Molton Brown brand experience. Equip retail teams with the knowledge and skills to deliver exceptional consumer experiences and support commercial performance.

Work collaboratively with Education and Retail teams to identify capability gaps and prioritise training needs. In-Store Consumer Experience Identify opportunities to elevate the in-store experience, ensuring consumers receive engaging, knowledgeable and consistent brand interactions. Coach teams on delivering effective fragrance consultations, product discovery and sensory-led experiences that encourage trial, consideration and purchase.