eCommerce & AI Enablement Manager

About this role

eCommerce & AI Enablement Manager – Hairburst Rewarding salary + 10% bonus + benefits Hybrid (Manchester) We've teamed up with the fast growing hair care brand, Hairburst, who are now in the market to secure an eCommerce & AI Enablement Manager to join the team. About Hairburst Hairburst is a global beauty and wellbeing brand, operating across nine territories with over 1 million customers. We're building the infrastructure for our next phase of growth, bringing ecommerce, performance, CRM, creative and data together under one Growth Studio.

We're entrepreneurial, ambitious and committed to using technology and AI to work smarter, move faster and scale effectively. The opportunity We're looking for a commercially minded, technically curious self-starter to lead our ecommerce platforms and champion AI adoption across the business. This isn't a role for someone who simply manages systems and external partners. We want someone who spots opportunities, challenges existing processes and proactively researches, tests and builds solutions.

You'll own our DTC technology ecosystem, lead our ecommerce function and act as an internal AI enabler, helping teams across Growth, CRM, Operations and Finance unlock efficiencies through smarter use of technology. You don't need to be a developer or AI engineer, but you should be comfortable getting hands-on, experimenting with new tools and turning ideas into practical solutions within our existing infrastructure. Own the platforms.

Challenge the process. Build smarter ways of working. What you'll own AI Enablement & Innovation Champion AI adoption, proactively identifying opportunities to improve how teams operate. Research, test and implement AI tools, workflows and automation solutions. Build practical solutions using existing platforms, APIs, no-code/low-code tools and AI-assisted development. Support teams with implementation, training and adoption, ensuring solutions are secure, scalable and deliver measurable value.

Stay curious about emerging technology and continually challenge how we work. Digital Platforms & Integrations Own Shopify and our wider DTC ecosystem, including Fulfil, subscription, CRM, payments and analytics. Ensure systems are stable, connected and scalable, with accurate data flowing between platforms. Independently investigate technical challenges, research solutions and manage external specialists where needed.