E-Commerce Operations Specialist

About this role

As our E-Commerce Operations Specialist, you will drive the day-to-day operational excellence and health of our US storefront, ensuring seamless user experiences, catalog precision, and flawless campaign execution across all customer touchpoints. Operating in a hybrid capacity from our Metrotown office, you will collaborate closely with regional leadership, US Sales and Marketing, and our global digital teams to maintain peak performance and high-converting storefront journeys.

At PERGOLUX, we design and deliver Scandinavian-inspired outdoor living solutions, fostering an ambitious, supportive, and design-led global culture grounded in Integrity, Ambition, Innovation, Humility, Appreciation, and Unity. WHAT YOU’LL DO - Conduct daily end-to-end health checks across PDPs, collection pages, cart, and checkout flows, proactively identifying and resolving issues before they impact customers. - Lead pre-release QA procedures for storefront themes, localized content, discount logic, and new application features across desktop and mobile devices.

- Configure, test, and manage digital promotional campaigns and discount logic in Shopify, coordinating go-live timing in sync with marketing launches. - Maintain catalog integrity across all US product listings, spec sheets, and Google Merchant Center feeds to guarantee data and pricing accuracy. - Analyze and report weekly storefront KPIs—including conversion rates, funnel drop-offs, and site speed—providing actionable insights and immediate optimizations.

WHAT YOU’LL BRING - 1 to 3 years of hands-on experience in e-commerce operations or webshop management, with direct expertise using Shopify and digital analytics platforms. - Exceptional attention to detail with a disciplined, mobile-first testing mindset to catch discrepancies in localization, pricing, and visual presentation. - Proven analytical capability using tools such as GA4 or Shopify Analytics to diagnose funnel friction and communicate findings clearly to cross-functional teams.

- Strong written and verbal communication skills, paired with a collaborative approach and the initiative to escalate and resolve roadblocks swiftly. - Flexibility to coordinate effectively across international time zones and an egoless, proactive attitude aligned with PERGOLUX core values. BENEFITS - Comprehensive health insurance coverage. - Retirement plan options. - Paid vacation and sick days. - An international, collaborative work environment that values creativity and innovation.