Documentation Specialist

About this role

Overview of the Role The Documentation Specialist is a critical support role operating across Product, Training and Documentation. The role owns the complete documentation lifecycle for allocated products, new product developments and enhancements - from identifying upcoming work and producing release notes to creating, publishing and maintaining customer-facing guidance. Working closely with Product streams, the Documentation and Training team, as well as other teams, the Documentation Specialist ensures that content is accurate, timely, consistent, easy to use and aligned with branding and guide-writing standards.

The role actively uses AI to support efficient content creation, quality assurance and continuous improvement, while applying appropriate human review and judgement. It helps prevent release-note delays and documentation backlogs, strengthens quality control, improves response times and provides additional capacity during peak periods. Key Responsibilities Take end-to-end ownership of documentation for allocated products and features, from identifying upcoming work in DevOps through to publication and ongoing maintenance.

Gather and clarify product information, anticipate documentation needs and plan work in line with sprint and release priorities. Write clear, accurate and accessible sprint release notes, product communications, user guides and Help Centre content. Maintain published guidance, including screenshots, wording and supporting content, so it remains current, complete and easy to use. Work with Product Owners, Product teams and the Documentation and Training team to validate technical accuracy, secure approval and keep content aligned without gaps or duplication.

Manage documentation through the appropriate systems and publishing platforms, including DevOps, Beamer, WordPress and Dynamics 365. Review and improve content for quality, consistency, usability, branding and compliance with agreed guide-writing standards. Respond to internal requests and use Help Desk feedback, recurring customer queries and periodic reviews to identify and prioritise new or improved guidance. Support the creation of training documentation and take-away materials, such as post-training handouts or session manuals, where required.