Director, Partner Success

About this role

Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

What You’ll Do Imagine Pediatrics is seeking a Director, Partner Success to drive client engagement and growth within the Partner Success Department. This leader will play a critical role in managing a geographic region of plans, with key business results related to client retention and satisfaction, contractual operational and financial performance, account expansion, and scaling for growth. Client-Facing Delivery Expectations : Responsible for the growth, health, and success of Imagine Pediatrics client partnerships in a dedicated region Lead development of a cross-company Strategic Account Plan for our key client partnerships that outlines strategic objectives, actions, and expected results Build and maintain strong and lasting partner relationships and operate as the on-going point of contact for client partners Track and manage contractual requirements to ensure deliverables and reporting are timely and accurate Collaborate with the market teams to lead Joint Operating Committee meetings Identify new growth opportunities in collaboration with business development Supporting the Partner Success Team: Partner with VP of Partner Success to build an oversight model to successfully manage multiple plans within a region at scale Develop and deliver a roadmap of tools and processes required to support strong and scalable ongoing client delivery (e.g.

Strategic Account Plans templates) As the team grows, supervising manager and associate level team members. Internal Governance and Communication: Drive resolution of client escalations; coordinate with internal resources to deliver for the team and client Champion clients’ needs and represent their interests in critical issue resolution Collaborate across the organization to ensure all deliverables and milestones are met with quality and excellence Clearly communicate the progress of strategic initiatives, both internally and externally Organic growth: Provide input to the product and solution development process as the “voice of the customer” What You Bring & How You Qualify First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve.