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Director of Service Delivery

Charity PeoplePosted 12 Oct 2026

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About this role

Are you a visionary leader who feels confident delivering services through periods of growth and change - never losing sight of the people who rely on them? Emerging Futures supports people affected by homelessness, drug and alcohol use to move forward with their lives. With compassion and courage, they believe recovery is not just a word, it's a promise that anything is possible. Their superpower is an unwavering commitment to lived experience, which in practice means a highly-skilled workforce, enriched by many people offering vital and unique lived insights.

We're now looking for a Director of Service Delivery to join the Executive Leadership Team, who are already busy building on EF's solid foundation and reputation. There's real appetite to consolidate and innovate, by bringing the tenacity, commitment and ambition that will propel their life-changing work even further forward. Salary: £80-85k depending on experience, with scale up to £90k Benefits : 26 holidays (+ bank and option to buy), 8% total pension (3% employer), enhanced maternity and sickness policies, wide range of wellbeing benefits including EAP Location: Home-based, with regular national travel Contract: Permanent, full-time 37.5 hours and open to reduced and compressed hours Having recently launched a new three-year strategy, Emerging Futures is now strengthening the systems, standards and leadership capability that will support their next phase of growth.

About the role You'll take responsibility for services delivered across ten regions, leading a diverse portfolio of supported housing, coaching, peer support and therapeutic behavioural change programmes. With transformation to supported housing regulation on the horizon and momentum building through new and existing partnerships, there is significant opportunity here to shape the organisation's future. As Director of Service Delivery, your main focus will be on: Developing and nurturing senior leaders across geographically dispersed teams.

Holding responsibility for operational performance, occupancy and budgets. Strengthening quality, safeguarding, risk management and assurance. Driving consistency, whilst recognising the different needs of local communities. Helping shape a culture of inclusion, learning, accountability and continuous improvement. Acting as a visible ambassador with commissioners, partners and stakeholders. About you We're looking for someone who strives for excellence and leads with clarity, values and accountability.

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Building a culture that strikes the right balance between challenge and nurture, you'll be skilled at getting the best out of people, by creating the conditions for their success. You believe that data is at the heart of improvement, taking evidence-led decisions informed by the lived experience behind the numbers. We're particularly interested in hearing from leaders who bring experience of either supported housing or complex services, with a track-record of effectively leading at scale and through change.

You'll also need to be comfortable and skilled moving between strategic thinking and operational grip. Interested? If you're excited by the opportunity to shape high-quality services that create real opportunities for change, then we'd love to hear from you. To register your interest, a CV or draft profile is a great first step. You can send this to Amelia Lee at Charity People directly through the application channel on this website, or just get in touch to request the job pack.

Closing date: 9am on 2 nd November Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We do this because we believe that greater diversity leads to greater results for the charities we work with. Third-party job sites We've noticed that there's been an increase in our job ads being published on sites that we have no affiliation with. Please make sure you only apply via one of our legitimate and verified vacancies. A list of affiliated sites can be found on the Charity People website where you'll also find some useful dos and don'ts when applying for jobs.

If you have any concerns or would like to verify a vacancy, please contact Charity People directly.

Source listing: charityjob_scrape

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