Director of Community - Unannounced Project

About this role

Scopely is looking for a Director of Community to join an unannounced project team remotely in the US. At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.

We are in the development stages of one of our new unannounced projects, and are looking for passionate game makers to collaborate, get in early and make their mark on this exciting venture! As the Director of Community , you will define the vision, strategy, and execution for the game's global player experience across Community Management and Customer Support. You will serve as the executive voice of the player, ensuring player needs, expectations, and sentiment are represented throughout development and live operations while building a trusted, long-lasting relationship between our players and the game team.

This is a unique opportunity to build the Community and Customer Support function from the ground up. During development you will be highly hands-on, owning both strategy and execution while designing scalable systems, processes, and partnerships that can support millions of players as the game grows. What You Will Do Define the long-term vision and strategy for Community Management and Customer Support as foundational pillars of the game's live service.

Lead the global Community strategy, building the Community function as the game progresses through announcement, closed beta, soft launch, and worldwide launch Build and own a global player feedback loop that transforms community conversations, player research, customer support trends, and behavioral data into actionable insights for the development team. Lead the community approach for major launches, updates, live moments, and player communications, ensuring clear and coordinated engagement across channels Own the global Customer Support strategy, including ticket operations, escalation processes, knowledge management, issue reporting, service quality, and continuous improvement.