Director of Account Management

About this role

Job Title: Director of Account Management - Telematics Location: Arden Square, Crewe - in-office 5-days per week We're looking for an experienced leader to take ownership of Account Management across our Telematics UK business. This role carries direct accountability for how well we retain and grow our customer portfolio, which has a real and lasting impact on the business. You'll divide your time between leading a team and managing key relationships yourself.

What you'll be doing Setting and running the retention and growth strategy for the Telematics UK customer portfolio Driving revenue growth through cross-selling and upselling, and building a pipeline within the existing customer base Leading, coaching and performance-managing your team (50 FTE) against commercial objectives Personally managing a set of strategic accounts, including relationships at executive and C-suite level Overseeing account reviews, profitability, and reporting on performance and forecasts to the Sales Director Has led and developed a team within Account Management, Customer Success or Sales, including setting objectives and managing performance Can show results against retention, revenue growth or commercial performance targets in a previous role Has managed strategic B2B customer relationships, including direct contact with senior or C-suite stakeholders Can explain how they have applied account growth, customer lifecycle or retention methodologies to a portfolio of accounts Has coordinated work across two or more functions, such as Sales, Operations or Customer Success, to deliver a shared customer outcome What can you expect of us? Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package. Our benefits: Competitive salary Bonus scheme Car allowance Family private medical cover 25 days holiday + bank holidays Pension plan Life assurance Employee fuel card scheme (after 6 months) Electric Vehicle salary sacrifice scheme (after 12 months) Employee assistance programme 24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum Time off for fertility treatment and in the event of pregnancy loss ‘Cycle to work’ scheme And of course, you will be part of a modern purpose-built space in Crewe that will provide you with an outstanding working environment complete with gym, café, barista bar, games rooms, and more! Diversity, Equality & Inclusion at Radius Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.