Director, International Patient Operations

About this role

We're the world's leading consumer healthcare platform, supporting millions of patients across the US, Australia, the UK, Germany, Japan, Spain and Canada. We're driven by the belief that good health should last a lifetime, and that to get there we need to deliver the personalised, high quality and empathetic care that the traditional system cannot support. You'll partner with our care teams of prescribers, nurses, health coaches, pharmacists and dietitians to support patients across preventative health, weight management and specific women's and men's health conditions.

We joined Hims & Hers so that you can do all of the above on a bigger scale, with more ambition, a stronger global brand and the resources to deliver care to patients in dozens of countries. We're looking for people who appreciate and are excited by the enormity and uniqueness of this challenge, and want to work in the most ambitious, smart, fast moving and positive sum environment of their lives to transform how healthcare is delivered globally.

We hope that's you. Why this role matters We're building one of the world's largest digital healthcare companies, and a better kind of healthcare with it. No waiting rooms, no phone queues, no repeating your story. Care that knows your health, any hour of the day, for millions of patients globally. Our patients don't walk into a clinic. When they have a question about their treatment, a delivery, their results, a side effect or a payment, they talk to our patient facing team.

That conversation often decides whether someone trusts us and stays on their treatment. If patients can't get help quickly and safely, nothing else we build matters. This role leads that work across every brand and market. It's a senior leadership role reporting to our Chief Commercial Officer. You'll work directly with market GMs and the leaders of Clinical, Product, Growth, Finance and AI on the calls that shape how we grow.

How we think about patient operations Resolution is the measure. We judge ourselves on whether the patient's problem is fully fixed, safely, the first time. Every contact tells us something. Most patient questions point to something upstream we can do better across Product, Clinical or Growth can fix. Growth shouldn't automatically mean more headcount. Where capacity sits is a design decision. We don't automate to deflect.