Director, Customer Experience, Trading API

About this role

📋 Description Lead and develop the Trading API customer support team Build a follow-the-sun model providing 24/5 coverage and ultimately 24/7 Establish service levels, escalation paths, and effective handoffs across regions Ensure timely, high-quality support across Trading API products Identify recurring issues and partner across teams to address root causes Establish KPIs across service levels, resolution times, customer satisfaction, escalations, and 🎯 Requirements Experienced building and leading customer-facing teams in brokerage, trading, or financial markets Strong understanding of brokerage products, trading workflows, order lifecycle, and the needs of Series 7 required Series 24 required, or ability to obtain the Series 24 within an agreed timeframe after joining Strong people leader with experience developing existing teams Experience managing customer support across multiple regions and time zones 🎁 Benefits Competitive Salary & Stock Options Health Benefits New Hire Home-Office Setup: One-time USD $500 Monthly Stipend: USD $150 per month via a Brex Card

Source listing: empllo_remote