UK remote
Digital Brand Account Manager
About this role
The Role: As a Digital Brand Account Manager, you will be the main point of contact for our dropship Partner Brands and for internal brand, commercial, ecommerce, marketing and business analytics teams. You will focus primarily on the Sports, Lifestyle and Gifting divisions and identify the product and category opportunities that deliver the best commercial outcome. Working across Sports Direct, Studio, Frasers, Evans Cycles and other websites you will make sure product content is enriched, products are well merchandised and marketing opportunities are executed.
Key Responsibilities: Partner acquisition and trading Prospect new categories and Partners, reach out to new leads, and support onboarding, including negotiating trading terms and product ranges Support trade terms negotiations with existing Partners to achieve the best commercial outcome Analyse sales and site search data to identify product, category and brand opportunities Review sales performance, margins and selling prices to maximise each Partner's sales potential Launch new product ranges with Partners and regularly review existing inventory to improve margins Content, merchandising and marketing Work with Partners and internal teams to enrich product data and increase visibility across the websites Identify commercial activations, including Retail Media investments and SOA campaigns and execute them to excellence.
Partner performance and day-to-day Hold Partners to the highest standards, including order fulfilment SLAs, timely responses to customer service queries and high-quality product content Act as the go-to contact for brands and internal teams on day-to-day business, taking a collaborative approach that delivers mutually beneficial outcomes Support internal team training, documentation and ad hoc tasks What we're looking for: 1–2 years' experience in buying, ecommerce trading or account management Strong commercial acumen, with a good grasp of margins, pricing and trading terms Confidence in negotiating and in holding partners to agreed standards Ability to analyse sales and site data, draw accurate conclusions and communicate key messages clearly and concisely Excellent written and verbal communication, with a strong client-service approach to both partners and internal teams Ability to build relationships and influence stakeholders across commercial, ecommerce and marketing teams Ability to plan and organise your own workload, prioritise and deliver to deadlines A proactive mindset, with the judgement to know when to escalate issues Strong attention to detail, quick to learn new tools and processes Advanced Excel and good PowerPoint skills Understanding of end-to-end ecommerce, dropship or marketplace processes is highly desirable Along with your benefits package we also offer a wide range of perks for our colleagues: Frasers Champion - Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work.