Developer Support Engineer (London)

About this role

📋 Description Diagnose, troubleshoot, and resolve API and SDK use issues alongside customers codebases (Python or Reproduce customer-reported bugs, identify likely causes in our codebase, and collaborate with Own support communications with developers using Braintrust — primarily via Slack and email — and Write and maintain knowledge base documentation that turns unknowns into knowns, unblocking future Identify opportunities to improve the developer experience, including tools, documentation, and Write scripts, fix bugs, and contribute to internal tooling that enhances the support process.

🎯 Requirements Experience supporting developer-facing products as a Software Engineer, Customer Engineer Can write, debug, and reason through Python and/or TypeScript codebases. Are comfortable learning and reasoning about APIs, SDKs, and developer tools quickly. Take personal ownership of technical problems and follow through until customers are unblocked. Communicate clearly, empathetically, and effectively — especially when explaining complex or Are insatiably curious about use cases for LLMs and excited to support tools that make AI more 🎁 Benefits Medical, dental, and vision insurance Daily lunch, snacks, and beverages Flexible time off Competitive salary and equity Wifi & cellphone stipend

Source listing: empllo_remote