Deputy Resort Manager (M/W/X) - Permanent contract - Athens (Greece)

About this role

🎯 Role Overview As Deputy Resort Manager, you will support the Resort Manager, working closely with the Deputy Regional Director to coordinate local operations and teams. Your main responsibility will be to ensure the smooth running of guest stays while optimising property management and supporting the administrative tasks associated with the business. You will play a key role in day-to-day operations, seasonal preparation and the coordination of on-site teams.

This position involves a wide range of responsibilities, including a significant amount of administrative work, particularly during the low season. A high degree of autonomy and the ability to prioritise tasks effectively are essential to succeed in this role. ✨ Key Responsibilities Operational and Administrative Support Coordinate and supervise local teams (concierges, runners, representatives, etc.) to ensure the highest standards of service.

Ensure the quality and compliance of villas before and throughout the season. Deliver an exceptional guest experience in line with Le Collectionist's standards. Manage schedules and staffing requirements across the area. Handle administrative tasks and payment management, particularly in support of the Pre-Arrival Concierge team. Document observations regarding property conditions following guest stays and follow up on any necessary repairs.

Support the team with invoicing and payment collection for concierge services. Property Portfolio Optimisation and Management Work alongside the Resort Manager to improve property activation and maximise portfolio performance. Keep property information up to date, including photographs, descriptions, amenities and owner contracts. Monitor villa performance indicators and flag any issues when necessary. Take part in property audits to ensure compliance with company standards.

Owner and Supplier Relationship Management Ensure follow-up on owners' requests to update information relating to their properties. Act as the main point of contact for owners regarding the management and follow-up of guest stays throughout the season. Build and maintain trusted relationships with local service providers to ensure the quality of services delivered. Assist in resolving any disputes arising from guest stays or owner requests.