Delivery Manager IT Operations

About this role

We’re looking for a Delivery Manager IT Operations to join our team. In this position, together with the IT Operations team, you will ensure the effective and well-coordinated delivery of IT services that support our organization every day. As a Delivery Manager, you’ll combine strong delivery leadership with Agile expertise to align business priorities, coordinate cross-functional teams and external partners, and continuously improve the way we work.

You’ll play a key role in removing obstacles, managing risks and dependencies, and helping the team grow its Agile maturity while ensuring reliable and efficient delivery. Responsibilities: Effective delivery of the product by planning, coordinating, and delivering successive iterations in line with business priorities. Negotiating priorities, scope, feasibility, and timelines with Product Owners and the team. Coordinating collaboration between teams and ensuring smooth communication flow among stakeholders.

Providing feedback on the team’s quality of work, timeliness, and efficiency. Identifying, raising, and managing project, organizational, technical, and budget risks. Removing obstacles to task delivery and supporting the team in self-organizing its work. Setting the pace and direction of the transformation related to introducing and developing agile methodologies and product-team-based ways of working. Negotiating internally and externally cooperation terms, scope of services, budgets, and contractual documentation.

Being responsible for effective management of cooperation with external vendors and for ensuring follow-through on agreed actions, SLAs, and related commitments. Responding to escalation situations, identifying cooperation issues, and taking actions to resolve them. Minimum 7 years of professional experience in project delivery, agile team leadership or IT operations, including at least 3 years in a role involving team coordination, stakeholder management, and cooperation with external vendors.

Minimum 4 years of experience in project management and team coordination, with responsibility for delivery in cross-functional, cross-skilled product teams. Solid experience in project & work delivery. Strong understanding of Agile methods, including practical experience in transforming and developing teams. Experience in working with Jira. Proven experience in negotiation and cooperation with external companies. Strong communication skills, experience of working in a technical environment.