Delivery Manager

About this role

At WhiteTech , we empower businesses in the financial ecosystem with cutting-edge white-label and SAAS solutions. Our comprehensive suite of tools is tailored for EMI, PSP, e-commerce, and open banking platforms. With WhiteTech , clients gain access to a platform designed for flexibility, scalability, and seamless integration. Our mission is to help businesses unlock their full potential in a rapidly evolving financial landscape.

Whether scaling your PSP, enhancing your EMI services, or diving into open banking, WhiteTech is your partner for innovation and growth. We are a remote-first technology company and welcome applications from candidates across Europe, including the EEA, the UK, Switzerland, and other non-EEA European countries such as Ukraine, Moldova, Georgia, Armenia, Montenegro, Turkey, and the Western Balkans. We also consider applicants from different locations who can work within Central European Time (CET).

Your role and impact: As a Delivery Manager, you will be responsible for turning product and business priorities into predictable, high-quality delivery. You will own the delivery strategy across key initiatives, ensuring teams remain focused on business outcomes, clear priorities, and measurable results. You will lead cross-functional teams of engineers, project managers, QA professionals, and security specialists, setting clear expectations, driving accountability, and removing obstacles that impact delivery.

You will work closely with business and product stakeholders to translate strategic goals into executable plans, manage dependencies and risks, and ensure commitments are delivered on time and to the expected standard. Your role will be focused on continuously improving the way products are delivered - from planning and prioritization to execution, release, and post-delivery optimization. You will use your understanding of software development lifecycle, CI/CD, and engineering practices to make delivery more efficient, predictable, and scalable.

Success in this role means building strong delivery discipline, maintaining focus on the highest-value initiatives, and consistently turning plans into tangible business results. Your key responsibilities will include but not limited: Oversee process documentation, implementation, and continuous optimization Lead change management initiatives and ensure process quality assurance Manage and improve SDLC efficiency, quality, and performance Ensure client satisfaction across cost, budget, timelines, and quality metrics Serve as the primary escalation point for clients concerning roadmaps, release schedules, delivery issues, delays, and budget concerns Supervise business analysis and design functions, ensuring measurable effectiveness Take full ownership of the Service Desk function: Improve client satisfaction, Reduce bug resolution time, Enhance issue response quality, Implement efficient root cause analysis and resolution processes Oversee internal SaaS/white-label product development with full responsibility for quality and budget control Lead resource management and capacity planning across all IT functions Ensure effective onboarding, performance tracking, and upskilling across engineering and delivery teams Manage the full lifecycle of project management talent: hiring, onboarding, evaluation, and replacement Drive cost-effective, timely, and high-quality delivery across all functional and non-functional requirements Ensure development team composition aligns with skill and seniority requirements Promote a performance-based, results-driven culture across all delivery units Partner with security leadership to ensure compliance with standards without disrupting delivery timelines Strategic Initiatives & Key Challenges Redesign and streamline onboarding processes Enhance design and business analysis functions for speed, cost-efficiency, and output quality Implement a high-performance, results-oriented development culture Conduct a comprehensive audit of project management processes with the goal of identifying gaps and implementing improvements Review and optimize the development team structure and resource allocation Audit and enhance the software development lifecycle (SDLC) Perform cost and performance analytics for development and operations Improve Service Desk operations, especially in bug root cause identification and resolution speed Evaluate and enhance the effectiveness of the Security function What is required to succeed: 5+ years of experience in delivery, program, project, or product operations roles within a technology or FinTech environment Proven track record of delivering complex, cross-functional technology products and initiatives from planning through release.