Delivery Manager

About this role

WHY FACULTY? We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here https://faculty.ai/impact. We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well.

We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology. AI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen.

ABOUT THE TEAM Our Retail and Consumer experts are dedicated to helping clients in an industry which is being transformed by new technologies and evolving consumer expectations. Leveraging over a decade of experience in Applied AI, we combine exceptional technical and delivery expertise to empower businesses to adapt and thrive. ABOUT THE ROLE As a delivery manager, you’ll own the end-to-end success of high-impact AI projects for our retail and consumer clients.

You act as the crucial link between our customers and technical teams - we’ll look to you to balance technical possibility with feasibility, ensure we maximise value for our clients, and cultivate strong external relationships which position Faculty as the partner of choice for future projects. WHAT YOU'LL BE DOING: - Owning the end-to-end delivery of customer projects, from initial scoping to final implementation - Collaborating with technical teams, and customers, to design innovative AI solutions that solve their challenges and leverage opportunities - Managing project development and ensuring a delivery approach that provides maximum value to the customer - Building and maintaining strong relationships with customers; acting as the primary point of contact throughout the project lifecycle - Identifying new commercial opportunities and contributing to new business pitches and proposals - Developing and mentoring your peers; taking a proactive role in building good processes and practices WHO WE'RE LOOKING FOR: - You have previous experience in 0-1 AI/Digital transformation projects in the retail and consumer facing sectors (which also includes comms/telco, media/entertainment and consumer goods) - You take full responsibility for the successful delivery of your projects, from initial scoping to end-user adoption - You're currently client-facing - trusted to help them navigate ambiguous situations, complex technical information and unexpected challenges - You are a clear communicator, with outstanding written and verbal skills, using these to instil confidence, bring clarity, and influence senior stakeholders - You are comfortable working with technical teams and have experience delivering technical projects - You know how to gauge possibility, and feasibility, and how to lead a team to balance vision and pragmatism - You are a practical problem-solver, identifying potential issues and proactively implementing solutions OUR INTERVIEW PROCESS: 1.